Resellers
Customer Support Team Information
Errors + Troubleshooting Tips
How to Guides
- Resellers: Auto-Settlement
- Resellers: Terminal & Web Users
- Resellers: Trouble-shooting WIFI connectivity
- Reseller: How to troubleshoot Terminal not powering on
- Reseller: How to Create & Apply Taxes, Fees, and Discounts
- Resellers: How to process a Remote Wipe & Delete
Features by Vertical
Sales Collateral
Product
Reseller Portal
Setting up your merchants
- Can a merchant use a cellular hotspot to connect to the device to wifi?
- If a user is setup on the Poynt device, do they automatically have Poynt HQ logins?
- Is there a limit on the number of employees logins that can be set up on the Poynt device?
- Is there a limit on the number of users that can be setup on Poynt HQ?
- Is there a limit to the SKUs a merchant can upload?
- How do I run a test card transaction?
Monthly Product Updates
- December Reseller and Merchant Feature Updates
- September Reseller and Merchant Feature Updates
- July 2017 Reseller and Merchant Feature Updates (Elavon)
- June Reseller and Merchant Feature Updates
- May 2017 Reseller and Merchant Feature Updates (Elavon)
- April 2017 Merchant and Reseller Feature Updates
3G Terminal Setup
Canada Elavon Launch
Settlement
- How does a merchant perform an auth-only transaction?
- How does a merchant perform a non referenced credit?
- Where can merchants review their transactions?
- What details are included in the Transaction & Settlement reports?
- How does a merchant settle a batch of transactions?
- Where can my merchant find their reports? Which reports do they have access to?