Resellers

Features by Vertical

• Retail Merchant Experience
• Restaurant Merchant Experience
• Lodging Merchant Experience
• Features

Sales Collateral

• How do I return a Sales Demo Unit?
• Are there email sales templates, brochures, and other campaigns for reseller partners to drive lead generation?
• What are the current target verticals for the Poynt Smart Terminal?
• How can an ISO order Poynt?

Product

• What contents are included with the Poynt Smart Terminal?

Price & Billing

• Will I be billed by Poynt or the ISO?

Reseller Portal

• What are Pre-approved Payments and how do I set them up?
• How do I manage my multi-MID merchants on the Reseller Portal?
• Help with Onboarding and Activation for Resellers

Setting up your merchants

• Can a merchant use a cellular hotspot to connect to the device to wifi?
• If a user is setup on the Poynt device, do they automatically have Poynt HQ logins?
• Is there a limit on the number of employees logins that can be set up on the Poynt device?
• Is there a limit on the number of users that can be setup on Poynt HQ?
• Is there a limit to the SKUs a merchant can upload?
• How do I run a test card transaction?

See all 7 articles

Monthly Product Updates

• December Reseller and Merchant Feature Updates
• September Reseller and Merchant Feature Updates
• July 2017 Reseller and Merchant Feature Updates (Elavon)
• June Reseller and Merchant Feature Updates
• May 2017 Reseller and Merchant Feature Updates (Elavon)
• April 2017 Merchant and Reseller Feature Updates

See all 9 articles

3G Terminal Setup

• 3G Device Overview
• Determining if a Device is 3G Capable
• How do I insert a 3G SIM Card?
• Removing a 3G SIM Card
• Configuring a 3G Mobile Network
• Confirming a 3G Connection

Canada Elavon Launch

• Elavon Canada Launch

Settlement

• How does a merchant perform an auth-only transaction?
• How does a merchant perform a non referenced credit?
• Where can merchants review their transactions?
• What details are included in the Transaction & Settlement reports?
• How can a merchant settle a batch of transactions?
• Where can my merchant find their reports? Which reports do they have access to?

See all 7 articles

Integrations

• Developer and Integration Help
• Which processors are already supported?
• Which external accessories are compatible with the Poynt Smart Terminal?

Product Support Questions

• Poynt 5 Quick Start Guides
• How do I order additional printer rolls?
• Is the API available for third-party use?
• What payment acceptance protocols does the Poynt Smart Terminal support?
• What is Demo Mode?

Compliance

• How do I request my terminal be deactivated?
• Is the Poynt Smart Terminal PCI compliant?

Warranty & Insurance

• What warrants a void of the warranty?
• What happens if the warranty is voided?
• When does the warranty start?
• How is a warranty repair handled?

Documentation

• Support Contact Info
• Quick Start, Quick Reference and Merchant Guide to Poynt Terminal and Poynt HQ (PDF)
• How to use the Register App?
• Elavon Lodging App Merchant Guide