Customer Support Team Information
Errors + Troubleshooting Tips
How to Guides
- Resellers: Trouble-shooting WIFI connectivity
- Reseller: How to troubleshoot Terminal not powering on
- Reseller: How to Create & Apply Taxes, Fees, and Discounts
- Resellers: How to deactivate a terminal
- Resellers: How to Resend Welcome Email
- Resellers: Auto-Settlement
Features by Vertical
- How do I create a job for terminals?
- How do I view terminals?
- How do I locate and monitor terminals?
- How do I view action history?
- Reseller Portal: How do I manage team members?
- What information do I need to onboard a merchant?
Setting up your merchants
- Activating a Terminal
- Creating Fulfillment account
- Resellers: Creating a Merchant
- Can a merchant use a cellular hotspot to connect to the device to wifi?
- If a user is setup on the Poynt device, do they automatically have Poynt HQ logins?
- Is there a limit on the number of employees logins that can be set up on the Poynt device?
3G Terminal Setup
- How does a merchant perform an auth-only transaction?
- Where can merchants review their transactions?
- What details are included in the Transaction & Settlement reports?
- How does a merchant settle a batch of transactions?
- Where can my merchant find their reports? Which reports do they have access to?
- Where can my merchant find their previous batch history on the terminal?