Resellers

Release Notes

• Release Notes
• Resellers: New toggles available - August 2nd 2019

Customer Support Team Information

• What are the domain names/endpoints that a Poynt terminal needs to access?

Errors + Troubleshooting Tips

• Troubleshooting Tips: Onboarding & Activation

How to Guides

• Resellers: Trouble-shooting WIFI connectivity
• Reseller: How to troubleshoot Terminal not powering on
• Reseller: How to Create & Apply Taxes, Fees, and Discounts
• Resellers: How to process a Remote Wipe & Delete
• Resellers: How to Resend Welcome Email
• Resellers: Auto-Settlement

See all 8 articles

Features by Vertical

• Retail Merchant Experience
• Restaurant Merchant Experience
• Lodging Merchant Experience
• Features by Merchant Category

Sales Collateral

• How do I become a Reseller?
• What are the current target verticals for the Poynt Smart Terminal?
• Ordering Poynt as an ISO

Product

• What contents are included with the Poynt Smart Terminal?

Reseller Portal

• How do I create a job for terminals?
• How do I view terminals?
• How do I locate and monitor terminals?
• How do I view action history?
• Reseller Portal: How do I manage team members?
• What information do I need to onboard a merchant?

See all 11 articles

Setting up your merchants

• Activating a Terminal
• Creating Fulfillment account
• Resellers: Creating a Merchant
• Can a merchant use a cellular hotspot to connect to the device to wifi?
• If a user is setup on the Poynt device, do they automatically have Poynt HQ logins?
• Is there a limit on the number of employees logins that can be set up on the Poynt device?

See all 10 articles

Monthly Product Updates

• December Reseller and Merchant Feature Updates
• September Reseller and Merchant Feature Updates
• July 2017 Reseller and Merchant Feature Updates (Elavon)
• June Reseller and Merchant Feature Updates
• May 2017 Reseller and Merchant Feature Updates (Elavon)
• April 2017 Merchant and Reseller Feature Updates

See all 9 articles

3G Terminal Setup

• 3G Device Overview
• Determining if a Device is 3G Capable
• How do I insert a 3G SIM Card?
• Removing a 3G SIM Card
• Confirming a 3G Connection

Canada Elavon Launch

• Elavon Canada Launch

Settlement

• How does a merchant perform an auth-only transaction?
• Where can merchants review their transactions?
• What details are included in the Transaction & Settlement reports?
• How does a merchant settle a batch of transactions?
• Where can my merchant find their reports? Which reports do they have access to?
• Where can my merchant find their previous batch history on the terminal?

Integrations

• Define global function for all adapter operations
• Get type of EBT card Transaction
• Check for debit card Transaction
• Get card number of Transaction
• Get EMV Tags of card Transaction
• Get Entry Mode of Transaction

See all 9 articles

Product Support Questions

• Poynt 5 Quick Start Guides
• Is the API available for third-party use?
• What payment acceptance protocols does the Poynt Smart Terminal support?
• What is Demo Mode?

Compliance

• Is the Poynt Smart Terminal PCI compliant?

Warranty & Insurance

• What warrants a void of the warranty?
• What happens if the warranty is voided?
• When does the warranty start?
• How is a warranty repair handled?

Documentation

• Elavon Lodging App Merchant Guide