Confirming a 3G Connection

After you inserted a SIM card, configured a mobile network and completed a reboot, you should see the icon at the top right showing your Poynt terminal connected to the cell network.  If you only see the 4 bars, this means your device has no internet signal.

 Signal indicators in the 4-bar icon:

-       H indicates the fastest/strongest signal

-       3G is standard

-       E is slower signal

NOTE: The system will use WiFi if there is a WiFi network available. You may have to disable WiFi to force a cellular connection.

If after configuring the APNs and make sure all the process was followed correctly you still don't get Cellular data, we recommend to contact the SIM card carrier to make sure the APNs are correct and check if the SIM card was activated.