How do I locate and monitor terminals?

In the terminal section, resellers can monitor and provide support for terminals. You can locate specific terminals by using filters to check terminal status and manage action buttons.

• Locating terminals

Step 1: In the reseller portal page, go to Terminals tab.

Step 2: Enter in the search criteria. You can search by terminal ID, business name, business status, device model, and  current OS version, etc.

Step 3:  Click on checkin or manage to see more details of the terminal.

• Monitoring Terminals

Once the results of your search are in here, you will be able to see listed all terminals associated to a determined business with specifics such as: last check-in, last transaction, last decline, ability to create jobs (to install/remove a job).

1. Terminal: Terminal Serial Number/ TID Number
2. Merchant: Business Name 
3. Status: Last check-in, Battery percentage, Last transaction
4. Actions: Check-in, manage button

To view terminals information, timeline activity and actions click here. For additional information on how to use action buttons click here.