Gabriela Villatoro
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Activity overview
Latest activity by Gabriela Villatoro-
Gabriela Villatoro created an article,
What do the LED lights indicate on Poynt device?
Knowing the status of your Poynt is important, and different LED colors and pulses will indicate how your device is performing. Here is a list of the expected functions of the Poynt and the corres...
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Gabriela Villatoro created an article,
What is the Poynt HQ account lockout duration?
What does it mean to be locked out? In Poynt HQ you will be temporarily locked out from trying to sign in, after 10 consecutive number of failed attempts to sign in. This can mean a long amount of ...
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Gabriela Villatoro created an article,
Reports on HQ: Settlement
Once a batch closes the system sends the record to the processor and the processor transfers the funds into your merchant bank account, and a settlement report is automatically created. Settlement ...
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Gabriela Villatoro created an article,
How do I create a job for terminals?
Jobs are remote commands sent to a terminal for different purposes such as: force heavy check-in, fetch bugreport, force data sync, install app, uninstall app. Jobs can be sent to individual termi...
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Gabriela Villatoro created an article,
How do I view terminals?
In this section, users will be able to access to terminal information, timeline activity and terminal actions. Terminal Information Step 1: In the reseller portal page, go to Terminals tab. St...
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Gabriela Villatoro created an article,
What are the terminal action buttons functionality?
Terminal actions is an important tool that helps to troubleshoot and potentially resolve issues that your merchants might have with their terminals. Each action has a specific function intended t...
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Gabriela Villatoro created an article,
How do I locate and monitor terminals?
In the terminal section, resellers can monitor and provide support for terminals. You can locate specific terminals by using filters to check terminal status and manage action buttons. Locating te...
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Gabriela Villatoro created an article,
How do I view action history?
Any time a team member performs any action, it will be recorded in the Action History section. This provides an audit trail for for each account. To review Action History, go to Users tab on th...
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Gabriela Villatoro created an article,
Reseller Portal: How do I manage team members?
One of the first things you'll do once you have access to your reseller portal is set up your team. You can invite team members, assign roles, and customize permissions for each role. Team membe...
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Gabriela Villatoro created an article,
How do I unsubscribe from a third party app on Poynt HQ?
Cancelling/unsubscribing any app will prevent future charges. In Poynt, you have the ability to unsubscribe from Third Party Apps(eHopper, Time clock, eGiftify and F4 Gift Cards, etc.) Step 1: Si...