How do I use the Virtual Terminal?

Virtual Terminal allows you to process payments when you don't have access to your Poynt device. 

At this point, Virtual Terminal is available as a feature of the the Advanced and Premium plans.  You can access Virtual Terminal from your either your Poynt HQ account on web or mobile app. 

View the video or read below for step by step instructions.

To access Virtual Terminal on Poynt HQ

Log into Poynt HQ and click on the Virtual Terminal link.   You will see the Virtual Terminal button next to your active terminals.

NOTE:  You MUST have an active terminal in order to use the Virtual Terminal feature.

Enter in the credit card information on the next screen and charge.

These transactions will be part of your regular settlements and will show up in your Transactions list.

NOTE:  Card Not Present rates will apply on these transactions (As set in the contract between you and your payment provider). 

To access Virtual Terminal on mobile app

Step 1:  Go to More on the Home Screen of HQ app

Step 2:  Click on Terminals and choose the Terminal to associate the transaction with

Step 3:  Tap on Card Entry

Step 4:  Choose "Card Not Present"

Step 5:  Choose type of Transaction and enter in credit card info

Tap Charge once information is entered in.

These transactions will be part of your regular settlements and will show up in your Transactions list.

NOTE:  Card Not Present rates will apply on these transactions (as set in the contract between you and your payment provider).