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Yamini Paranjpe

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Activity overview

Latest activity by Yamini Paranjpe
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    Yamini Paranjpe created an article,

    Release Notes

    Every week we will publish a list of merchant symptoms (i.e. what a merchant sees) and the release build numbers that Customer Success should upgrade merchants to if they call in with the issues de...

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    Yamini Paranjpe created an article,

    How do I connect my Poynt device via Ethernet?

    You will be prompted to Connect your device upon activating.  To connect via ethernet, simply plug your Ethernet cord into the back of the Poynt dock, place your terminal on the dock, and you're re...

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    Yamini Paranjpe created an article,

    Catalog - Uploading products using Bulk Uploader

    The bulk upload feature is extremely useful for initially setting up your catalog.  There are two templates:  one for products with modifiers, and one without modifiers.  If you have products with ...

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    Yamini Paranjpe created an article,

    New Look for the Merchant Portal

    We are introducing a new look for the Merchant Portal.  While all functionality remains the same, some things have been moved around. Old Poynt HQ: New Poynt HQ: The Store Profile screen contains...

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    Yamini Paranjpe created an article,

    Where can I get my monthly statements?

    You will typically see two types of fees from Poynt:  for apps you have subscribed to, and bundling package.  Both of these will be billed to the credit card on file for your business account. All ...

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    Yamini Paranjpe created an article,

    How do I change my banking information

    Poynt provides technical support for the device (issues with transactions, cards, connectivity).  If you need to change the bank account associated with your store on Poynt, reach out to your Resel...

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    Yamini Paranjpe created an article,

    What are the fees associated with my Poynt device?

    The only charge you will see from Poynt will be if you sign up for one our bundle packages.  The Basic package will give you access to the basic functions (transactions/reports/employee management)...

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    Yamini Paranjpe created an article,

    Why did I receive this receipt?

    If you received an email receipt and you didn't purchase the item, most likely an email address was incorrectly put in during the transaction and the receipt got sent to you mistakenly.  Check the ...

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    Yamini Paranjpe created an article,

    How do I manage my bundle subscription?

    Click on the Marketplace (https://poynt.net/app-center) to view and manage your bundle subscription as well as Poynt and 3rd party apps. From here you can see which plan you are currently on, compa...

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    Yamini Paranjpe created an article,

    How do I add a custom logo for email & text receipts?

    As part of the Advance and Premium plans, you can now add a logo to email and text receipts.  Log into Poynt HQ and click on Store Settings under the Account & Settings tab.   Under the Basic Info ...