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Yamini Paranjpe

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Activity overview

Latest activity by Yamini Paranjpe
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    Yamini Paranjpe created an article,

    How to read the icons on your terminal

    1.  Second Screen status:  shows if the customer facing screen is active (for P61 and P61b only) 2.  External peripherals (ie printers, cash drawers, etc):  in this case, not connected to an exter...

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    Yamini Paranjpe created an article,

    How do I process a refund on Poynt HQ?

    In this article, we'll go over how to process a refund on Poynt HQ.  Refunds can also be processed on the terminal.  Click here to read more on that. To process a refund in Poynt HQ, log into the w...

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    Yamini Paranjpe created an article,

    How to create and apply taxes in Poynt HQ

    While you can create taxes on the device, it's just as easy to create and apply them on the device.  In the Catalog section of Poynt HQ (https://poynt.net/catalogs), there is a link for Taxes on th...

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    Yamini Paranjpe created an article,

    Introducing the new Items Report

    The Items Report further narrows the scope and shows you the type and number of items sold during the reporting period.  Note that the Items report has been updated based on the feedback that we've...

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    Yamini Paranjpe created an article,

    Release Notes

    Every week we will publish a list of merchant symptoms (i.e. what a merchant sees) and the release build numbers that Customer Success should upgrade merchants to if they call in with the issues de...

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    Yamini Paranjpe created an article,

    How do I connect my Poynt device via Ethernet?

    You will be prompted to Connect your device upon activating.  To connect via ethernet, simply plug your Ethernet cord into the back of the Poynt dock, place your terminal on the dock, and you're re...

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    Yamini Paranjpe created an article,

    Catalog - Uploading products using Bulk Uploader

    The bulk upload feature is extremely useful for initially setting up your catalog.  There are two templates:  one for products with modifiers, and one without modifiers.  If you have products with ...

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    Yamini Paranjpe created an article,

    New Look for the Merchant Portal

    We are introducing a new look for the Merchant Portal.  While all functionality remains the same, some things have been moved around. Old Poynt HQ: New Poynt HQ: The Store Profile screen contains...

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    Yamini Paranjpe created an article,

    Where can I get my monthly statements?

    You will typically see two types of fees from Poynt:  for apps you have subscribed to, and bundling package.  Both of these will be billed to the credit card on file for your business account. All ...

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    Yamini Paranjpe created an article,

    How do I change my banking information

    Poynt provides technical support for the device (issues with transactions, cards, connectivity).  If you need to change the bank account associated with your store on Poynt, reach out to your Resel...