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Yamini Paranjpe

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Activity overview

Latest activity by Yamini Paranjpe
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    Yamini Paranjpe created an article,

    Resellers: Auto-Settlement

    Merchants will have questions about Auto-Settlement:  is it enabled for them, how to turn it on or off, and update the time of Auto-Settlement.  This short video will take you through Auto-Settleme...

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    Yamini Paranjpe created an article,

    Resellers: Terminal & Web Users

    Part of on-boarding merchants includes adding users to Merchant account.  There are two types of users you can create:  Web and Terminal.  Web users will have access to Poynt HQ only, and Terminal ...

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    Yamini Paranjpe created an article,

    Merchant Updates - Week of May 16, 2019

    Below are the features released the week of May 16, 2019. New Merchant Features 1. Merchants: Debit Paper Rolls subscription option added to Poynt HQ for Canada. Feature Enhancements 1. Reporting ...

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    Yamini Paranjpe created an article,

    PCI Compliance Standards

    Poynt Smart Terminal and P5 are fully PCI compliant.  You can find the details on the PCI site: P61 v1 - https://www.pcisecuritystandards.org/popups/pts_device.php?appnum=4-10187 P61 v2 - https://w...

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    Yamini Paranjpe created an article,

    Can I void a Refunded transaction?

    There might be an incident where you might need to reverse a Refund.  Unfortunately, it is not possible to undo or void a Refund.  If you have to re-run the transaction, you will need the credit ca...

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    Yamini Paranjpe created an article,

    Merchant Updates - Week of May 8, 2019

    Below are the features released the week of May 8, 2019. New Merchant Features 1.Customer Analytics For Poynt Loyalty Merchants: Our team has created high level analytics for merchants whom have su...

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    Yamini Paranjpe created an article,

    How do I contact Poynt Customer Service?

    For any assistance with the Poynt device or how to use it, please reach out to Poynt customer service at 855-398-0833 or email support@poynt.com.  You can also visit our Forums site to see what our...

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    Yamini Paranjpe created an article,

    Troubleshooting Tips: Onboarding & Activation

    You might encounter issues as you are on-boarding and activating merchants.  Below are the most common issues you might come across and how to trouble-shoot them. Activation issues During activati...

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    Yamini Paranjpe created an article,

    Merchant Updates - Week of May 1, 2019

    Below are the features released the week of May 1, 2019. 1. Filter Generated Reports By Date “Including Date”: Generated reports that contain the "Included Date" within their respective s...

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    Yamini Paranjpe created an article,

    What transactions can I run from my Poynt HQ Mobile app?

    Your Poynt HQ app allows you to manage your business on the go, whether it's reviewing transactions, settlement reports, settling batches.  You can also use it to process limited transactions in ca...