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Yamini Paranjpe

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Activity overview

Latest activity by Yamini Paranjpe
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    Yamini Paranjpe created an article,

    New Look for the Merchant Portal

    We are introducing a new look for the Merchant Portal.  While all functionality remains the same, some things have been moved around. Old Poynt HQ: New Poynt HQ: The Store Profile screen contains...

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    Yamini Paranjpe created an article,

    Where can I get my monthly statements?

    You will typically see two types of fees from Poynt:  for apps you have subscribed to, and bundling package.  Both of these will be billed to the credit card on file for your business account. All ...

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    Yamini Paranjpe created an article,

    How do I change my banking information

    Poynt provides technical support for the device (issues with transactions, cards, connectivity).  If you need to change the bank account associated with your store on Poynt, reach out to your Resel...

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    Yamini Paranjpe created an article,

    What are the fees associated with my Poynt device?

    The only charge you will see from Poynt will be if you sign up for one our bundle packages.  The Basic package will give you access to the basic functions (transactions/reports/employee management)...

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    Yamini Paranjpe created an article,

    Why did I receive this receipt?

    If you received an email receipt and you didn't purchase the item, most likely an email address was incorrectly put in during the transaction and the receipt got sent to you mistakenly.  Check the ...

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    Yamini Paranjpe created an article,

    How do I manage my bundle subscription?

    You can view and manage your bundle subscription by logging into Poynt HQ. The Plans tab shows you which plan you are currently subscribed to, allows you to compare plans and view the feature matri...

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    Yamini Paranjpe created an article,

    How do I add a custom logo for email & text receipts?

    As part of the Advance and Premium plans, you can now add a logo to email and text receipts.  Log into Poynt HQ and click on Store Settings under the Account & Settings tab.   Under the Basic Info ...

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    Yamini Paranjpe created an article,

    How do I use the Virtual Terminal?

    As part of the Advanced and Premium plans we are introducing the Virtual Terminal feature.  This will be extremely helpful for those merchants on the go.  You can access Virtual Terminal from your ...

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    Yamini Paranjpe created an article,

    Merchant Software Pricing Packages: FAQs

    Now that the new merchant software pricing packages have been released, you'll see some differences when you log into your Poynt device or Poynt HQ. Below are the most commonly asked questions abou...

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    Yamini Paranjpe created an article,

    Introducing new Merchant Software Pricing Packages

    Since 2013, our company has been focused on building a product that empowers merchants to do far more than accept payments. We believe that a smart payments platform can transform businesses and gi...