Merchant Updates - Week of May 23, 2019

1. Merchant: The Select User Box Keeps popping up randomly. If you login it goes away for a while but comes back.

2. Merchant: One merchant's EMV configs keeps changing to DEFAULT. 

3. Merchant: One merchant's keyed-in transaction showed AVS response on the receipt as "Unsupported Y". The "Unsupported" needs to be removed. 

4. Merchant: One of the leading crashes that merchants saw according to Crashlytics. Essentially a memory allocation problem. Merchant sees a dialog that says unfortunately "Poynt services has crashed". 

5. Merchant: App Crash (PoyntPaymentActivity crashing because PaymentSettings is null). Merchant sees a dialog that says unfortunately "Poynt services has crashed". 

6. Merchant: App Crash (Crash in LoadBusinessByAcquirerAndTidTask). Merchant sees a dialog that says unfortunately "Poynt services has crashed". 

7. Merchant: One terminal's card reader stopped responding for a long period of time until reboot. 

8. Merchant: DEBIT transactions declines with error "Debit Refunds must include pin". This is a result of AID AutoSelection for NON-REF REFUNDS. 

9. Merchant: Several acquirers (Elavon and Nexi especially) requires the transaction reversal to be processed before processing the next transaction. So if a transaction takes longer than 15 secs and a merchant cancels the transaction and attempts another transaction immediately while the previous one is still pending (to be reversed) - result is causes a sequencing issue. EU

10. Merchant: One merchant's EBT "FS" option missing even though EBT is Turned on and account properly on boarded.