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  1. Poynt Help Center
  2. Merchants
  3. The Basics

The Basics

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These are the basics to getting started with Poynt.

  • Loyalty Quick Start Guide
  • How to read the icons on your terminal
  • Why did I receive this receipt in error?
  • How do I replace the docking station?
  • How do I contact my Reseller?
  • How Do I Set Up My Poynt 5 Smart Terminal & Accessories?
  • How Do I Set Up My Poynt Smart Terminal?
  • I received a Congratulations email, but do not have my Terminal yet. What does this mean?
  • Getting Started: Terminal Setup and Activation
  • How will I be billed for my Poynt device?
  • How do I contact Poynt Support?
  • How do I request access to Poynt HQ?
  • Where is my replacement Poynt device?
  • What is a MID and a TID and where can I find them?
  • FAQ: What is Reseller and what do they do?
  • How do I buy a Poynt terminal?
  • When will I receive my Poynt terminal?
  • Which financial institutions are supported by Poynt?
  • What can my Poynt device do?
  • The Basics: Resources Beyond the Terminal
  • What Native Apps come pre-installed in my Poynt device?
  • Merchant HQ: Visit Poynt.net for your Merchant HQ
  • What is the battery life on my Poynt device?
Poynt Help Center Try our new support phone and text line at (650) 646-7350 (BETA)
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