I received a Congratulations email, but do not have my Terminal yet. What does this mean?

Congratulations on successfully activating your Poynt Smart Terminal! 
We're excited for you to start transacting. But first, we recommend taking the following steps to enhance your Poynt experience: 
This email concerns your terminal with serial number XXXX 
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Customize

Did you know that you can personalize your receipts, customize screen wallpapers, and set up other preferences to your liking on Merchant HQ (https://poynt.net)? 
Go to Merchant HQ 
(http://email.poynt.co/c/eJxNjcsOgjAUBb-G7iC3vX0uugC1iZ9BX4EIlGAT499LdGMyizObM9FGFEmS2TKgBiRVjHHJdUe7K5pBD8K5vpfOyUvDYS_vrXahkO-4reO83KNFGrjGqFqZE2-5T7o1QkNrIiqfeWIAkix2qnV_Ntg3zJ38rrZUyWHjEZYSHq9yPM7In52plUyWUYiYg9Egs4ck8uiBIQgU3qAJ6gOm9jok) 
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Manage on the Go!

Download the Poynt HQ app on your iPhone or Android to manage your business on the go. 
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Learn more

Review the Poynt Reference Guide to get familiar with using your Poynt Smart Terminal 
Read the Guide 
(http://email.poynt.co/c/eJxNT8tug0AM_Jpwc7Rv4MAhj9L2UClp-wPL2ggELNGyqGq_vkvSQyXLHo9HYxsrlJpM1leC8ZIZnguhjCr2fH-W5bE46ro-HExdm9NOsdv87ePezdkdPE22H1-xktypQmIOpiUFqqECSl0wKFHmTatIMGaysepivC07ediJOsXD6oc80jIkyylxnUuJPKxLqjbE3o20QSE4M4VSOVzX3g3wEdPwD79TS4G8I7Ae4Y2C66yP8Lz2SBBnuGx74JPC1Hs73kUP6uUKl3MNWagwuHF2w9cchvTjv247K-sqoaXmmlttucoFukYhta0SUjS8RGx_AaXWZW4) 
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Questions?

If you have any questions or require additional help, visit our support center (https://poynt.zendesk.com/hc/en-us) 24/7 or email us at support@poynt.com. Or, if you prefer to get help from our support team, you can call us from 6 AM - 8 PM, seven days a week, at (855) 398-0746. 

You might receive an email similar to the one above, but not have received your Poynt terminal yet.  This is due to your Reseller on-boarding your business and testing the terminal before shipping it to you.  

If you need to get an ETA and status of your device, please reach out to your Reseller.  A list of our most common Resellers:

eHopper LLC
support@b2bsoft.com
212.742.2301

Elavon
custsvc@elavon.com
(800) 725-1243

EVO
ISV.CustomerSupport@evopayments.com
(888) 860-7809

Global Payments
charlotte.downs@globalpay.com
(770) 829-8716

Gravity Payments
support@gravitypayments.com
(866) 701-4700

Heartland Payment Systems
sales@poynt.com
(888) 555-1212

iMerchant Direct
support@imerchantdirect.com
(877) 871-4641

iPayment
merchantsupport@merchants-help.com
(800) 554-4777 x 2

MCPS POYNT
productsupport@mcpscorp.com
(800) 327-0093

Mindbody
support@mindbodyonline.com
(877) 755-4279

NAB
helpdesk@nabancard.com
(800) 226-2273 x1200

PayProTec
corporate@payprotec.com
(800) 360-2591

POS Portal
poynt@posportal.com
(855) 838-4611

Poynt ISO
support@poynt.com
(855) 398-0746

Poynt Test Reseller
reseller@poynt.com
(855) 398-0746

Priority Payment Systems
testemail@pps.io
(770) 555-1212

Rede
loja.virtual@userede.com.br

Retriever Merchant Solutions
csr@rmsnpc.com
(877) 599-3875

Silver Sky Soft
support@silverskysoft.com
(916) 800-7353

Spot On
support@spoton.com
(877) 814-4102

Tcetera
(877) 956-2359

Touchsuite
support@touchsuite.com
(800) 793-3250

Unified Payments
support@unifiedpayments.com
(877) 610-4729

USMS
CustomerService@usms.com
(877) 432-8871

Vantiv
VantivPoynt@vantiv.com
(866) 622-2390

Wow Payments
poynt@wowpayments.com
(888) 397-9671