Where is my replacement Poynt device?

All Poynt device returns and replacements are handled by our Resellers.  Please reach out to your Reseller for a status on your replacement device.  Below are the contact information for the most common Resellers:

Dharma Merchant Services
support@dharmams.com
866-615-5157

eHopper LLC
support@b2bsoft.com
212.742.2301

Elavon
custsvc@elavon.com
(800) 725-1243

EVO
ISV.CustomerSupport@evopayments.com
(888) 860-7809

Global Payments
charlotte.downs@globalpay.com
(770) 829-8716

Gravity Payments
support@gravitypayments.com
(866) 701-4700

Heartland Payment Systems
sales@poynt.com
(888) 555-1212

iMerchant Direct
support@imerchantdirect.com
(877) 871-4641

iPayment
merchantsupport@merchants-help.com
(800) 554-4777 x 2

MCPS POYNT
productsupport@mcpscorp.com
(800) 327-0093

Mindbody
support@mindbodyonline.com
(877) 755-4279

NAB
helpdesk@nabancard.com
(800) 226-2273 x1200

PayProTec
corporate@payprotec.com
(800) 360-2591

POS Portal
poynt@posportal.com
(855) 838-4611

Poynt ISO
support@poynt.com
(855) 398-0746

Poynt Test Reseller
reseller@poynt.com
(855) 398-0746

Priority Payment Systems (For RMAs, Call PPS to confirm correct email.)

Priority Payment Systems (If Processor = TSYS)
customerservicetsys@pps.io
(855) 813-5293

Priority Payment Systems (If Processor = FirstData)
customerservice@pps.io
(800) 935-5961

Rede
loja.virtual@userede.com.br

Retriever Merchant Solutions
csr@rmsnpc.com 
(877) 599-3875

Silver Sky Soft
support@silverskysoft.com
(916) 800-7353

Spot On
support@spoton.com
(877) 814-4102

Tcetera
(877) 956-2359

Touchsuite
support@touchsuite.com
(800) 793-3250

Unified Payments
support@unifiedpayments.com
(877) 610-4729

USMS
CustomerService@usms.com
(877) 432-8871

Vantiv
VantivPoynt@vantiv.com
(866) 622-2390

Wow Payments
poynt@wowpayments.com
(888) 397-9671