How to enable and process a refund on Poynt HQ?

Enabling web refunds

In this article, we'll go over how to enable and process a refund on Poynt HQ. Refunding a transaction is a feature available for all merchants.

The refund on the terminal is pre-setup option when your account is activated. On the other hand, web refund option usually is not pre-configured with your account activation.

Note: To have the ability to refund transactions on Poynt HQ you should contact  Poynt Support Team at support@poynt.co to get this option enabled.

Processing web refunds

Once web refund is enabled in Poynt HQ, log into the web portal. Click on the Transactions link to view a list of transactions processed.

Apply any necessary filter to search for a transaction and click on the 'Actions' tab.

From the drop-down menu select Refund option.

Full refund

If the entire transaction needs to be refunded, click on Full Refund button.  

Click OK to confirm refund.

The refunded amount will show up in your transactions list in a few minutes.

Partial refund

If refunding only a portion of it, enter in the amount in the Partial Refund box and click on Partial Refund.

Click OK to confirm.

The refunded amount will show up in your transactions list in a few minutes.

NOTE:  Depending on the customer's card/bank, they should expect the refund within 7-10 business days.