A Reseller is the organization that provides Poynt devices and activates them for the Merchant to use. All Poynt devices must be purchased via a certified Reseller or ISO (Independent Service Organization).
What does a Reseller do?
The Reseller deploys the Poynt device, activates it and onboards new merchants, and manages existing merchants. Your Reseller is also your first point of contact for any issues or questions regarding your Poynt device.
When should I reach out to my Reseller?
Your Reseller can help answer/trouble-shoot almost any question you might have about your Poynt device. Some of the most common things you can ask your Reseller to do are:
- check status of Poynt device
- update business information: address, phone, name
- update business/store settings: enable processing debit cards, tips, skip signature, setting refund thresholds
- update banking information tied to your account
- reset terminal and Poynt HQ password
- provide training/walkthroughs on how to use the Poynt device: processing a transaction, setting up a catalog, pulling transaction reports, issuing refunds
- fees: monthly fees, transaction fees, processing fees, etc
- swapping device
- lease/contract questions
- cancelling Poynt service
- returning Poynt device
- ordering replacements parts such as charging dock, charging cable
- associating/activating devices against a new merchant
Below is a list of Resellers that Poynt partners with.
Elavon
custsvc@elavon.com
(800) 725-1243
eHopper LLC
Support@eHopper.com
(212) 651-8911
MICAMP
equipment@micamp.com
(800) 396-0246 opt 0
Prisma Medios de Pago S.A.
lapossmart@prismamp.com
0810-222-4440
Electronic Commerce
helpdesk@ec-processing.com
(800) 770-5520
eThor
support@ethor.com
(888) 958-5685
Evertec, Inc.
poyntsupport@evertecinc.com
(787) 751-1401
EVO
ISV.CustomerSupport@evopayments.com
(888) 860-7809
Poynt ISO
support@poynt.com
(855) 398-0746
Moolah (Payfac)
support@moolah.cc
(800) 625-1670 x121
Gravity Payments
support@gravitypayments.com
(866) 701-4700
OMNISOFT
merchantsupport@evanceprocessing.com
(855) 452-7135
iMerchant Direct
support@imerchantdirect.com
(877) 871-4641
International Bancard Distributor
techsupport@intlbancard.com
(800) 827 4880
iPayment
merchantsupport@merchants-help.com
(800) 554-4777 x 2
Mindbody
support@mindbodyonline.com
(877) 755-4279
PayProTec
kevin@survpayments.com
(800) 966-5520
POS Portal
poynt@posportal.com
(855) 838-4611
Poynt Test Reseller
reseller@poynt.com
(855) 398-0746
Priority Payment Systems
poyntsupport@ovationcxm.com
(800)935-5961
Anovia Payments
(855) 426-6842 option 1
Rede
smartrede@userede.com.br
Spot On
support@spoton.com
(877) 814-4102
Touchsuite
support@touchsuite.com
(800) 793-3250
Unified Payments
support@unifiedpayments.com
(877) 610-4729
Vantiv
VantivPoynt@vantiv.com
(866) 622-2390
Wow Payments
poynt@wowpayments.com
(888) 397-9671
Argus Merchant Services
deployment@argusinvision.com
(888) 459-0660
Rewanow LLC
poynt@rewanow.com
(678) 597-8790
T-Cetra
Terminalsupport@tcetra.com
(877) 956-2359
TSYS
support@poynt.com
(800) 847-2772
IPS
support@onlineips.net
(800) 439-1974
TSMS GROUP INC
INFO@TSMSGROUP.COM
(800) 4480971
NOTE: This list is updated periodically. Please check back soon for more resellers.
Comments
0 comments
Article is closed for comments.