FAQ: What is Reseller and what do they do?

A Reseller is the organization that provides Poynt devices and activates them for the Merchant to use.  All Poynt devices must be purchased via a certified Reseller or ISO (Independent Service Organization). 

What does a Reseller do?

The Reseller deploys the Poynt device, activates it and onboards new merchants, and manages existing merchants. Your Reseller is also your first point of contact for any issues or questions regarding your Poynt device.

When should I reach out to my Reseller?

Your Reseller can help answer/trouble-shoot almost any question you might have about your Poynt device. Some of the most common things you can ask your Reseller to do are:

• check status of Poynt device
• update business information:  address, phone, name
• update business/store settings:  enable processing debit cards, tips, skip signature, setting refund thresholds
• update banking information tied to your account
• reset terminal and Poynt HQ password
• provide training/walkthroughs on how to use the Poynt device:  processing a transaction, setting up a catalog, pulling transaction reports, issuing refunds
• fees:  monthly fees, transaction fees, processing fees, etc
• swapping device
• lease/contract questions
• cancelling Poynt service
• returning Poynt device
• ordering replacements parts such as charging dock, charging cable
• associating/activating devices against a new merchant

Below is a list of Resellers that Poynt partners with.

Elavon
custsvc@elavon.com
(800) 725-1243

eHopper LLC
Support@eHopper.com

(212) 651-8911

MICAMP
equipment@micamp.com
(800) 396-0246 opt 0

Prisma Medios de Pago S.A.
lapossmart@prismamp.com

0810-222-4440

Electronic Commerce
helpdesk@ec-processing.com
(800) 770-5520

eThor
support@ethor.com
(888) 958-5685

Evertec, Inc.
poyntsupport@evertecinc.com
(787) 751-1401

EVO
ISV.CustomerSupport@evopayments.com
(888) 860-7809

Poynt ISO
support@poynt.com
(855) 398-0746

Moolah (Payfac)
support@moolah.cc
(800) 625-1670 x121

Gravity Payments
support@gravitypayments.com
(866) 701-4700

OMNISOFT
merchantsupport@evanceprocessing.com
(855) 452-7135

iMerchant Direct
support@imerchantdirect.com

(877) 871-4641

International Bancard Distributor
techsupport@intlbancard.com
(800) 827 4880

iPayment
merchantsupport@merchants-help.com
(800) 554-4777 x 2

Mindbody
support@mindbodyonline.com
(877) 755-4279

PayProTec
kevin@survpayments.com

(800) 966-5520

POS Portal
poynt@posportal.com
(855) 838-4611

Poynt Test Reseller
reseller@poynt.com
(855) 398-0746

Priority Payment Systems
poyntsupport@ovationcxm.com
(800)935-5961

Anovia Payments
(855) 426-6842 option 1

Rede
smartrede@userede.com.br

Spot On
support@spoton.com
(877) 814-4102

Touchsuite
support@touchsuite.com
(800) 793-3250

Unified Payments
support@unifiedpayments.com
(877) 610-4729

Vantiv
VantivPoynt@vantiv.com
(866) 622-2390

Wow Payments
poynt@wowpayments.com
(888) 397-9671

Argus Merchant Services
deployment@argusinvision.com
(888) 459-0660

Rewanow LLC

poynt@rewanow.com
(678) 597-8790

T-Cetra
Terminalsupport@tcetra.com
(877) 956-2359

TSYS
support@poynt.com
(800) 847-2772

IPS
support@onlineips.net
(800) 439-1974

TSMS GROUP INC
INFO@TSMSGROUP.COM
(800) 4480971

NOTE: This list is updated periodically. Please check back soon for more resellers.