Because we built your Poynt device to be future proof, there are many different ways that you may accept payments on your terminal.

There are two applications where you can press “Charge” to begin the payment process: the Terminal app and the Register app. From there, you and your customer will be prompted on both screens to select a payment method and enter the required information.

In this article, we'll cover the following topics. Feel free to read through it all, or skip ahead to a different section using the links below: 

• Select Payment Method
• Credit Card Payments (MSR and EMV)
• Debit Payments
• Manual Entry
• NFC Payments
• Multi-Tender Payments
• Cash Payments
• Alipay Payments
• Other Payments

 

Anytime you press Charge, the payment screen will select CREDIT as your default. If you'd like to process the payment using another method (debit, EBT, Alipay, etc), simply tap Credit in the top right corner and select the method you'd like to use. 

 

Your smart terminal has both MSR and and EMV capabilities— both in the same card reader.

Step 1: Cue up a transaction (or order) in the Terminal or Register app and then select Charge. By default, credit will be selected. Once Charge is selected, the customer will follow the steps on their screen and complete checkout.

 

Once their card has been processed, an audible alert will remind them to remove their card. They will then complete their transaction and select how they would like to receive their receipt.

 

Step 1: Cue up a transaction (or order) in the Terminal or Register app and then select Charge.

Step 2: Tap the top right corner where Credit appears to select another payment method. Select Debit.

Step 3: Your customer will be prompted to enter their PIN and complete the transaction, adding a tip (if applicable), signing, and selecting their receipt.

Note: Accepting debit payments must be configured by your reseller organization. If you do not see debit available, it is not enabled. Please reach out to your reseller to inquire about enabling debit.

For payments where it’s easier to enter the card information, there is manual entry available.

Step 1: Cue up a transaction (or order) in the Terminal or Register app and then select Charge.

Step 2: Tap the top right corner where Credit appears to select another payment method. Select Manual Entry.

Step 3: Enter the required information and select Charge.

  

Note: You may process Manual Entry payments from the terminal app or the register app as you'd process any other payment types. Some merchants, particularly those who accept mail-orders and phone-orders, may find the Manual Entry app (pictured right) helpful.

 

You can accept cash payments through the Terminal or Register App. When going through the checkout process, there will be several options to select while making change so that you can move quickly throughout the transaction.

 

 

NFC, or Near Field Communication, is enabled for Android Pay and Apple Pay. 

Step 1: Cue up a transaction (or order) in the Terminal or Register app and then select Charge. 

Step 2: The customer will hover their NFC card or phone just above the customer-screen. A beeping sound will indicate a successful payment. 

Step 3: Your customer will be prompted to complete the transaction, adding a tip (if applicable), signing, and selecting their receipt.

 

Multi-Tender Payments

Located under your More Payment options, you'll find the option to process multi-tender payments. This means that you can split up a total amongst multiple payment methods.  You can process a transaction and split into two (or more) payments using different tenders. Examples:

• Split a payment with one charge on Visa and another charge on MC
• Split a payment with one charge on Amex and the other as Cash payment.

Step 1: Start by tapping on Terminal app from the Launcher (Home) screen. Then enter in the total transaction amount.

Step 2: To access the More Payment methods menu, enter the amount, tap Charge, and once the payment screen displays tap "Credit". This will launch the more payment methods menu. 

Step 3: On the right-side drop-down menu, tap and select the option for “Multi-Tender”

Step 4: On the screen, you will then see an automatic splitting of the original transaction into two equal-amount transactions. You have a few options:

• You can add additional ‘tenders’ by tapping on the “Add Tender” icon on the left side.

• You can adjust the existing two transactions’ amounts by tapping on the dollar amount area

• When you have adjusted the amounts, tap “Charge” to begin the payment flow for the first transaction

Step 5: Edit Amount: Tap on the first transaction amount and the numeric keyboard will appear. Edit the amount and then tap on the arrow ---> to proceed to charge that amount.

• If you edited the first transaction amount, after that transaction is complete, you will notice that the second transaction amount adjusted automatically to ‘make up’ the balance of the original transaction.

For example, if the original transaction was $11.00 and the split transaction initially adjusted to two payments of $5.50 each, then you adjust the first transaction to be $4.00, when the first
transaction for $4.00 completes, you will see the second transaction updated to $7.00 ready to charge.

Step 6: When the payment flow completes for the first tender, then you can proceed to edit the second transaction amount. After the first transaction is completed, you will see the check icon √ next to it. And, now you can proceed with the second transaction by clicking on the -----> arrow.

Step 7: When the second transaction is completed, you will see the check icon √ next to it.

Step 8: When you refer to the Transaction List, you will see the two separate transactions appear.

Step 9: Tapping on the transaction details for each of those split transactions will display the specific details for that transaction.

Step 1: From the Terminal or Register app, launch your payment screen by selecting Charge.

 

 

Step 2: Tap Credit in the top right corner to swap payment methods. Select Alipay.

 

 

Step 3: Scan the customer's Alipay QR code using your merchant-facing camera.

 

 

Step 4: Once the QR code has been successfully scanned, the following screens will indicate a successful authorization - now you can ask your customer to select their receipt type.

 

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Step 5: Get ready to process another Alipay transaction!

 

If you would like to record and track transactions paid with other payment methods, such as gift certificates, vouchers, or store credits, you can choose Other, which allows you to enter notes about those transactions. Like Cash or Check transactions, the Poynt Smart Terminal does not electronically process these transactions. Other is for record-keeping only. Transactions marked as Other will appear in your Transaction Report and include a column with your notes.