How do I change my processor?

Poynt terminals are purchased through certified resellers or ISOs (Independent Service Organization), and not directly via Poynt or other vendors.  As such, each reseller has a unique on-boarding process and specific partners they work with, either credit card processors, apps, etc. 

If you would like to change your processor, you will need to contact your reseller to initiate this process.  The reseller might be able to do the switch then and there, or will have to swap your device depending on the complexity of the change.

eHopper LLC
support@b2bsoft.com
212.742.2301

Elavon
custsvc@elavon.com
(800) 725-1243

EVO
ISV.CustomerSupport@evopayments.com
(888) 860-7809

Global Payments
charlotte.downs@globalpay.com
(770) 829-8716

Gravity Payments
support@gravitypayments.com
(866) 701-4700

Heartland Payment Systems
sales@poynt.com
(888) 555-1212

iMerchant Direct
support@imerchantdirect.com
(877) 871-4641

iPayment
merchantsupport@merchants-help.com
(800) 554-4777 x 2

MCPS POYNT
productsupport@mcpscorp.com
(800) 327-0093

Mindbody
support@mindbodyonline.com
(877) 755-4279

NAB
helpdesk@nabancard.com
(800) 226-2273 x1200

PayProTec
corporate@payprotec.com
(800) 360-2591

POS Portal
poynt@posportal.com
(855) 838-4611

Poynt ISO
support@poynt.com
(855) 398-0746

Poynt Test Reseller
reseller@poynt.com
(855) 398-0746

Priority Payment Systems
testemail@pps.io
(770) 555-1212

Rede
loja.virtual@userede.com.br

Retriever Merchant Solutions
csr@rmsnpc.com 
(877) 599-3875

Silver Sky Soft
support@silverskysoft.com
(916) 800-7353

Spot On
support@spoton.com
(877) 814-4102

Tcetera
(877) 956-2359

Touchsuite
support@touchsuite.com
(800) 793-3250

Unified Payments
support@unifiedpayments.com
(877) 610-4729

USMS
CustomerService@usms.com
(877) 432-8871

Vantiv
VantivPoynt@vantiv.com
(866) 622-2390

Wow Payments
poynt@wowpayments.com
(888) 397-9671

Poynt does NOT recommend changing processors without going through your reseller, as functionality might be lost during the transition.