Poynt Technical Support
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Activity overview
Latest activity by Poynt Technical Support-
Poynt Technical Support created an article,
Overview of the Merchant Portal
Welcome to your dashboard! You can view your sales and customers, and manage all aspects of your business, all in one place. Use the links on the left-hand side to manage your business. These a...
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Poynt Technical Support created an article,
What are the domain names/endpoints that a Poynt terminal needs to access?
Poynt hosts their services on AWS and cannot guarantee static IPs. Below are the the domain names for you to whitelist in order to have complete functionality with the Poynt Terminal. For US, CA, ...
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Poynt Technical Support created an article,
Merchant Updates - February 2017
New Updates for Poynt merchants – February 2017 A. Transaction (aka “Clerk/Server”) Reports from the terminal Now available to be generated directly from the device. Merchants can now generate and...
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Poynt Technical Support created an article,
Lodging - How to videos
View videos on each of the following primary screen-by-screen flows within the Lodging app: 1. How to process a Check In2. How to process a Quick Stay3. How to process a Check Out4. How to process ...
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Poynt Technical Support created an article,
Elavon Lodging App Merchant Guide
This document will help you learn about the functionality and features within the Poynt Lodging solution for Elavon Lodging merchants. In addition, you can also reference How-To videos for Lodgin...
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Poynt Technical Support created an article,
Merchant Updates - October 2016
New Updates for Poynt merchants – October 2016 A) Poynt Terminal User (“Clerk/Server”) Transaction Reports: Poynt Transaction Reports now support the ability to generate transaction reports by spe...
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Poynt Technical Support created an article,
Merchant Updates - September 2016
New Updates for Poynt merchants – September 2016 A) SMS Text Receipts: Customers may now choose to receive Receipts via SMS / Text. When the customer has completed the payment transaction flow, t...
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Poynt Technical Support created an article,
Merchant Updates - August 2016
New Updates for Poynt merchants – August 2016 A) Poynt HQ Android App: Merchants can now download the Android version of Poynt HQ app. Merchants can stay connected to their Poynt account and termi...
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Poynt Technical Support created an article,
Can a merchant use a cellular hotspot to connect to the device to wifi?
This is not recommended as there will be latency issues. We strongly recommend that you connect the Poynt device to a strong, dedicated, password-protected network (WPA or WPA2) or connect via et...
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Poynt Technical Support created an article,
If a user is setup on the Poynt device, do they automatically have Poynt HQ logins?
No, you must create an HQ login for the user.