Poynt Technical Support
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Activity overview
Latest activity by Poynt Technical Support-
Poynt Technical Support created an article,
What are the domain names/endpoints that a Poynt terminal needs to access?
Poynt hosts their services on AWS and cannot guarantee static IPs. Below are the the domain names for you to whitelist in order to have complete functionality with the Poynt Terminal. For US, CA, ...
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Poynt Technical Support created an article,
Lodging - How to videos
View videos on each of the following primary screen-by-screen flows within the Lodging app: 1. How to process a Check In2. How to process a Quick Stay3. How to process a Check Out4. How to process ...
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Poynt Technical Support created an article,
Elavon Lodging App Merchant Guide
This document will help you learn about the functionality and features within the Poynt Lodging solution for Elavon Lodging merchants. In addition, you can also reference How-To videos for Lodgin...
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Poynt Technical Support created an article,
Can a merchant use a cellular hotspot to connect to the device to wifi?
This is not recommended as there will be latency issues. We strongly recommend that you connect the Poynt device to a strong, dedicated, password-protected network (WPA or WPA2) or connect via e...
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Poynt Technical Support created an article,
Download the Poynt HQ Android App
A Remote control for your business. For merchants who want to stay connected, Poynt HQ Android App keeps you updated on your business no matter where you are. Run your business from anywhere. See ...
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Poynt Technical Support created an article,
What are the size specs for the custom background on my Poynt terminal?
You can customize the background image on your Poynt Smart Terminal. You can upload a background image for the merchant-facing screen, customer-facing screen or both. Uploading Merchant/Customer ...
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Poynt Technical Support created an article,
Poynt HQ iOS App
A Remote control for your business. For merchants who want to stay connected, Poynt HQ iOS App keeps you updated on your business no matter where you are. Run your business from anywhere. See how ...
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Poynt Technical Support created an article,
What should I do if the Poynt Terminal is not powering on?
If your Poynt terminal will not power on or charge even after leaving it docked for a significant amount of time, please perform a hard power reset test: Step 1: If the device still doesn't power ...
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Poynt Technical Support created an article,
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Poynt Technical Support created an article,