Avatar

Poynt Technical Support

  • Total activity 165
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 5
  • Subscriptions 103

Articles

Recent activity by Poynt Technical Support Sort by recent activity Recent activity Votes
  • Which processors are supported by Poynt?

    The following are processors supported on the Poynt platform: Axis BridgePay Chase Paymentech US:  call 800.934.7717 Canada:  call 1-800-265-5158 or submit via form at https://m.chasepaymentech.c...

  • What are the domain names/endpoints that a Poynt terminal needs to access?

    Poynt hosts their services on AWS and cannot guarantee static IPs.  Below are the the domain names for you to whitelist in order to have complete functionality with the Poynt Terminal. For US, CA, ...

  • How will I be billed for my Poynt device?

    You will be billed by the Resellers for almost all charges associated with the Poynt device.  The Reseller sets the price for the device, as as well as any service and processing fees.  For any cha...

  • Is the Poynt Smart Terminal PCI compliant?

    The Poynt Smart Terminal is PCI-PTS certified, including SRED , EMV L1 and L2 certified. The terminal encrypts cardholder data on the secure chip the moment it’s read. Due to its secure design, all...

  • How does a merchant settle a batch of transactions?

    Merchants can go into the Settlement app on the Poynt Smart Terminal and settle their transactions daily/nightly. Here is how the settlement process works for your merchant: 1. Your merchant has to...

  • How does an ISO order Poynt?

    ISOs ordering fewer than 5,000 terminals should work with our distribution partner POS Portal. You can email POS Portal at poynt@posportal.com or chat with a representative at (916) 993-4241. Inter...

  • How do I set up Auto-Settle for my batches?

    You can customize the time to auto settle your daily activity via Poynt HQ portal. This will allow settlements to automatically close at a set time everyday. Any transactions in your open batch wil...

  • How do I access Notes?

    You can enter Notes directly in the terminal during a transaction. If the transaction is already complete, just click the right-hand bullets to enter into Notes   To pull up your Notes later: 1. Go...

  • Resellers: Onboarding and Activation Info

    Download the Reseller Portal training presentation below; it contains detailed instructions on how to use the reseller portal, including on-boarding and activating merchants. To become a Reseller, ...

  • What do I do if my Poynt terminal will not power on or charge?

    If your Poynt terminal will not power on or charge even after leaving it docked for a significant amount of time, please perform a hard power reset test: Step 1: Place the unit on the docking stati...