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Yamini Paranjpe

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Recent activity by Yamini Paranjpe Sort by recent activity Recent activity Votes
  • New Look for the Merchant Portal

    We are introducing a new look for the Merchant Portal.  While all functionality remains the same, some things have been moved around. Old Poynt HQ: New Poynt HQ: The Store Profile screen contains...

  • 3rd party apps for Elavon merchants

    Below is a list of apps that are available specifically for Elavon merchants.  This table breaks down the app by device and region. Apps are constantly being reviewed for approval/updates.  Please ...

  • Introducing new Merchant Software Pricing Packages

    Since 2013, our company has been focused on building a product that empowers merchants to do far more than accept payments. We believe that a smart payments platform can transform businesses and gi...

  • Where can I get my monthly statements?

    You will typically see two types of fees from Poynt:  for apps you have subscribed to, and bundling package.  Both of these will be billed to the credit card on file for your business account. All ...

  • What are the fees associated with my Poynt device?

    The only charge you will see from Poynt will be if you sign up for one our bundle packages.  The Basic package will give you access to the basic functions (transactions/reports/employee management)...

  • How do I change my banking information

    Poynt provides technical support for the device (issues with transactions, cards, connectivity).  If you need to change the bank account associated with your store on Poynt, reach out to your Resel...

  • How do I cancel or end my Poynt account?

    If for some reason you are not happy with your Poynt device, please reach out to your Reseller to return it.  You Reseller will be able to cancel/end your account and give you further details on ho...

  • When will I receive my Poynt terminal?

    All Poynt devices are purchased through certified resellers.  As such, they are shipped directly by them and Poynt does not have any visibility into the status of the shipment.  Please contact your...

  • Why did I receive this receipt?

    If you received an email receipt and you didn't purchase the item, most likely an email address was incorrectly put in during the transaction and the receipt got sent to you mistakenly.  Check the ...

  • How do I ensure my terminals and apps are up to date?

    We here at Poynt are constantly updating and improving the software that the terminal runs on.  The same applies to the developers who work on 3rd party apps.   Both the terminal software ad apps w...