Yamini Paranjpe
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What 3rd party apps are available for my Poynt device?
Merchants can customize the Poynt terminal with apps designed to create a more efficient business operation. Best of all, they each include a free trial - so don't be shy to try them out! Below is ...
How do I update my business name and address?
Due to PCI requirements and security issues, changing core information about your business (legal name, address, zip code, name as it appears on the terminal and receipt) will need to be processed ...
Why did I receive this receipt in error?
If you received an email receipt and you didn't purchase the item, most likely an email address was incorrectly put in during the transaction and the receipt got sent to you mistakenly. Check the ...
How to customize your emailed/text receipts?
Adding a custom logo to your text and email receipts helps increase brand awareness of your business. This feature is now available for merchants on the Advanced and Premium plans, as well as to t...
How do I change my banking information?
As your business changes, so might the need to update business details, such as determining where your funds go. Please reach out based on your current business processor: Poynt Processing Submit...
How do I change my processor?
Poynt terminals are purchased through certified resellers or ISOs (Independent Service Organization), and not directly via Poynt or other vendors. As such, each reseller has a unique on-boarding p...
When will I receive my Poynt terminal?
Poynt devices can be purchased through certified resellers, or through Poynt directly. If ordering through Poynt at https://signup.poynt.com/ once your application has been approved, you will re...
Reports on HQ: Transactions
To pull new reports and access existing ones, go to poynt.net/reports. Currently there are 7 different reports you can pull. We will review how to pull Transactions reports in this section. In th...
How do I use the Virtual Terminal?
Virtual Terminal allows you to process payments when you don't have access to your Poynt device. At this point, Virtual Terminal is available as a feature of the the Advanced and Premium plans. ...
How to utilize the Catalog bulk uploader?
The bulk upload feature is extremely useful for initially setting up your catalog. There are two templates: one for products with modifiers, and one without modifiers. Bulk upload files must be ...