Yamini Paranjpe
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How do I connect my Poynt device via Ethernet?
You will be prompted to Connect your device upon activating. To connect via ethernet, simply plug your Ethernet cord into the back of the Poynt dock, place your terminal on the dock, and you're re...
How do I change or update the terminal passcode?
Terminal passcodes can be changed either on the device itself or through Poynt HQ web portal. Passcodes can only be reset by those who are permissioned to (typically Owners or Managers). Review ...
How do I contact my Reseller?
Resellers handle a variety of questions, ranging from selling the Poynt device, providing training on how to use the device, to troubleshooting support. For details on when to contact your Reseller...
FAQ: What is Reseller and what do they do?
A Reseller is the organization that provides Poynt devices and activates them for the Merchant to use. All Poynt devices must be purchased via a certified Reseller or ISO (Independent Service Orga...
Where can I get my monthly statements?
Monthly statements are dependent on your reseller/processor. Poynt Processing: If you have signed up for Poynt Processing, you can view the transaction, buyout and terminal fees by logging into po...
3rd party apps for Elavon merchants
Below is a list of apps that are available specifically for Elavon merchants. This table breaks down the app by device and region. Apps are constantly being reviewed for approval/updates. Please co...
Integrating QuickBooks Desktop with Poynt
In addition to relaunching our QuickBooks Online integration, we are pleased to offer a new accounting integration with QuickBooks Desktop. This will allow merchants to export transactions and orde...
Reports on HQ: Transactions
To pull new reports and access existing ones, go to poynt.net/reports. Currently there are 7 different reports you can pull. We will review how to pull Transactions reports in this section. In th...
How do I read the Deposits Report?
Poynt Processing merchants can use the Deposit report to view their transactions (credit card sales, refunds, voids), as well as fees charged for transacting, payout and terminal. The Deposits tab ...
How to Enable & Customize Receipts?
Customizing your receipts is easy, and a good way to provide information about your business to clients. In Poynt HQ, click on Store Settings along the left hand side menu. NOTE: To access recei...