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Yamini Paranjpe

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  • How do I contact Poynt Support?

    For any assistance with the Poynt device or how to use it, please reach out to Poynt customer service at any of the following: Chat with us by selecting 'Support' at poynt.net. (Available 24x7) Em...

  • How to Enable & Customize Receipts?

    Customizing your receipts is easy, and a good way to provide information about your business to clients. In Poynt HQ, click on Store Settings along the left hand side menu.   NOTE:  To access recei...

  • FreshKDS & Poynt

    We have integrated with Fresh KDS to help your kitchen and order taking be more efficient and streamlined.  You will need to download the Fresh KDS app on your compatible table, and the Fresh KDS D...

  • 3rd party apps for Elavon merchants

    Below is a list of apps that are available specifically for Elavon merchants.  This table breaks down the app by device and region. Apps are constantly being reviewed for approval/updates.  Please ...

  • Processing Offline Payments

    Enabling Offline payment will allow you to accept swiped card payments on those occasions you lose connection to the internet.  Offline payments are processed automatically when your device regains...

  • What are the charges & fees related to Poynt Processing?

    Poynt Processing offers a very comparable fee structure for your card present and card not present transactions.  In addition, included in the monthly fee is the Poynt terminal, as well as access t...

  • What is Poynt Processing and how do I sign up for it?

    Poynt Processing is a new initiative in which you can purchase the terminal and process your transactions directly through Poynt.  Poynt will review your application, fulfill your order and process...

  • Deposits App: Poynt Processing

    Check your deposit statements and pull reports directly from your terminal by using the Deposits tab. View the latest deposit, and processing and payout fees charged each day.  Use the date range...

  • Introducing new Merchant Software Pricing Packages

    Since 2013, our company has been focused on building a product that empowers merchants to do far more than accept payments. We believe that a smart payments platform can transform businesses and gi...

  • How do I replace the docking station?

    Docking station and the terminal are part of a unit.  If either of the two stop working, the entire unit will need to be replaced.  Contact your Reseller to initiate the process for a replacement u...