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Yamini Paranjpe

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Recent activity by Yamini Paranjpe Sort by recent activity Recent activity Votes
  • What information do I need to onboard a merchant?

    To onboard a new merchant, you'll need to have the following at a minimum: Basic merchant information:  this includes the business name, address, owner's name and email.  Email will be the main met...

  • When will I have access to my funds?

    Poynt Processing:. If you are processing via Poynt, when you receive your funds is dependent on what time your close of business is set for.  We offer 4 different close f business times (all Pacifi...

  • Where is my dev kit?

    Your dev kit will get you familiar with the Poynt terminal and its capabilities, and help merchants troubleshoot in case they have any questions or issues. You should receive your dev kit within 5-...

  • Processing a Transaction

    This video will walk you through how to process a transaction using the terminal app.    

  • Activating a Terminal

    Now that you've created your merchant and assigned a terminal to them, it's time to activate the terminal.  We'll walk through what the activation process looks like, and both what you and the merc...

  • Creating Fulfillment account

    Congratulations!  Now that you've signed up with Poynt, the next thing thing to do is create an account with our fulfillment partners.  This allows you to order terminals for merchants as you onboa...

  • QuickBooks Desktop & QuickBooks Online FAQs

    1.  I have already subscribed to DataSync.  Do I need to sign up for QuickBooks Online again? Yes, you will need to resync with QuickBooks Online.  Due to security issues, the Datasync app is not c...

  • How do I accept Alipay?

    Starting September 17, we are switching our partner that enables.  To continue to offer Alipay as as option, you will first need to enroll with our new partner, Citcon.  We recommend that you enrol...

  • Poynt Processing: How to check the status of your account?

    Once you apply for Poynt Processing, you can check the status of your account at any time by logging into Poynt HQ. If you are using the new version of Poynt HQ: Log into https://poynt.net/dashboar...

  • P5 Product Advisory

    Poynt has been notified that the Poynt 5 microphone hole might be mistaken for a reset button, and when a foreign object is pushed into the microphone hole it can cause damage to the device bat...