Yamini Paranjpe
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What 3rd party apps are available for my Poynt device?
Merchants can customize the Poynt terminal with apps designed to create a more efficient business operation. Best of all, they each include a free trial - so don't be shy to try them out! Below is ...
Why did I receive this receipt in error?
If you received an email receipt and you didn't purchase the item, most likely an email address was incorrectly put in during the transaction and the receipt got sent to you mistakenly. Check the ...
How to customize your emailed/text receipts?
Adding a custom logo to your text and email receipts helps increase brand awareness of your business. This feature is now available for merchants on the Advanced and Premium plans, as well as to t...
How do I change my banking information?
As your business changes, so might the need to update business details, such as determining where your funds go. Please reach out based on your current business processor: Poynt Processing Submit...
How do I change my processor?
Poynt terminals are purchased through certified resellers or ISOs (Independent Service Organization), and not directly via Poynt or other vendors. As such, each reseller has a unique on-boarding p...
When will I receive my Poynt terminal?
Poynt devices can be purchased through certified resellers, or through Poynt directly. If ordering through Poynt at https://signup.poynt.com/ once your application has been approved, you will re...
How do I use the Virtual Terminal?
Virtual Terminal allows you to process payments when you don't have access to your Poynt device. At this point, Virtual Terminal is available as a feature of the the Advanced and Premium plans. ...
Best Practices: Creating & Maintaining Catalogs
Below are some tips to help you get the most out of maintaining and updating your Catalog app. 1. Create your initial Catalog in the Poynt HQ portal - it'll be a lot quicker. Use the bulk upload ...
Creating new roles and permissions for my terminal and web users in Poynt HQ account
Merchants can now control the functions available to their Terminal and Web users by assigning them various roles. Adding roles and permissions to a Terminal User: The default roles when creating a...
Poynt Processing: Debit Card and Account Balance
With Poynt Debit Card you have instant access to your funds, as well as save on transfer fees to your bank. In the Account Balance tab in Poynt HQ, you can view balances, sales (transactions from...