Gabriela Villatoro
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How do I unsubscribe from a third party app on Poynt HQ?
Cancelling/unsubscribing any app will prevent future charges. In Poynt, you have the ability to unsubscribe from Third Party Apps(eHopper, Time clock, eGiftify and F4 Gift Cards, etc.) Step 1: Sign...
Where do I find my Merchant ID number?
Every business has a unique number assigned to, called the Merchant ID (MID). This allows the system to distinguish one business from another. You can easily locate your MID in your Poynt.net Step...
Uploading and downloading products
Along with the option of uploading your products in one go, we now also offer the ability to download your product list. Bulk Upload products The bulk upload feature makes easier and faster the pro...
How do I refresh the Register App
Every time you edit or apply any changes in your catalogs, categories and products within the Poynt HQ web portal or the Catalog App, it is essential to refresh the Register App. This will properly...
What do the LED lights indicate on Poynt device?
Knowing the status of your Poynt is important, and different LED colors and pulses will indicate how your device is performing. Here is a list of the expected functions of the Poynt and the corres...
Introducing Poynt Invoicing
Invoicing has now been updated with a new look and more capabilities. Whereas before you could send invoices as a one time occurrence, we have added a recurring feature so you can set the frequency...
What are the different types of printed receipts using Poynt device?
Whether using the Poynt printer or connecting a peripheral, there are 4 receipt types that can be created and printed using the Poynt Smart Terminal: Payment, Customer, Order, and Item. A payment ...
How do I request access to Poynt HQ?
Poynt HQ lets you manage your business where and when you like. View reports, real-time statistics, or set up a new user on Poynt HQ Resending Welcome Email After placing an order for your Poynt d...
What does each transaction status icon mean?
Every time you perform or attempt a transaction, the Poynt system assigns a specific icon to give a description of the transaction status. To further provide a definition of each term and icon ple...
What is the Poynt HQ account lockout duration?
What does it mean to be locked out? In Poynt HQ you will be temporarily locked out from trying to sign in, after 10 consecutive number of failed attempts to sign in. This can mean a long amount of ...