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Gabriela Villatoro

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  • What are the terminal action buttons functionality?

    Terminal actions is an important tool that helps to troubleshoot and potentially resolve issues that your merchants might have with their terminals.  Each action has a specific function intended t...

  • How do I view terminals?

    In this section, users will be able to access to terminal information, timeline activity and terminal actions. Terminal Information Step 1: In the reseller portal page, go to Terminals tab.   St...

  • Reseller Portal: How do I manage team members?

    One of the first things you'll do once you have access to your reseller portal is set up your team.  You can invite team members, assign roles, and customize permissions for each role.  Team membe...

  • How do I view action history?

    Any time a team member performs any action, it will be recorded in the Action History section.  This provides an audit trail for for each account.    To review Action History, go to Users tab on th...

  • How do I locate and monitor terminals?

    In the terminal section, resellers can monitor and provide support for terminals. You can locate specific terminals by using filters to check terminal status and manage action buttons. Locating te...

  • How do I create a job for terminals?

    Jobs are remote commands sent to a terminal for different purposes such as: force heavy check-in, fetch bugreport, force data sync, install app, uninstall app.  Jobs can be sent to individual termi...

  • How do I order replacement paper rolls?

    The Poynt Smart Terminal, equipped with a built-in printer, utilizes thermal printer paper to print receipts and Settlement reports. Thermal printers do not utilize ink, so that won't require any r...

  • What are the different types of printed receipts using Poynt device?

    Whether using the Poynt printer or connecting a peripheral, there are 4 receipt types that can be created and printed using the Poynt Smart Terminal: Payment, Customer, Order, and Item.  A payment ...

  • What does each transaction status icon mean?

    Every time you perform or attempt a transaction, the Poynt system assigns a specific icon to give a description of the transaction status.  To further provide a definition of each term and icon ple...

  • How do I refresh the Register App

    Every time you edit or apply any changes in your catalogs, categories and products within the Poynt HQ web portal or the Catalog App, it is essential to refresh the Register App. This will properly...