Merchants
The Basics
- Getting Started: Terminal Setup and Activation
- When will I receive my Poynt terminal?
- How do I return my Poynt device?
- Purchasing a Poynt Smart Terminal
- What can my Poynt device do?
- How do I connect my Poynt Device?
Processing Payments
- How do I process a refund?
- Payment Processing Overview
- How do I void a Payment?
- Manual Entry
- Accepting Tips
- How To: Reprint a Receipt
Product Catalog and Register App
Settings & Connectivity
- How do I use the Poynt navigation bar?
- Customize the Customer Screen
- How do I access settings on my terminal?
- How to connect to the Wifi, Ethernet or through a 3G connection?
- Can I connect my Poynt Terminal to a HotSpot?
- How do I reset my pin?
Reports & the Settlement App
- Regenerate a Settlement Report
- How to create a tax report?
- How do I settle my batch daily?
- How to review settled batches?
- How do I set up Auto-Settle for my batches?
- Review Transactions
Peripherals
- Peripherals Overview
- How do I fix light receipt printing from the Poynt Smart Terminal printer?
- Which printers are supported by the Poynt device?
- How do I connect my printer to the Poynt device?
- How to replace paper roll on the device?
- Supported Peripherals
Merchant HQ portal and HQ Mobile App
- Merchant HQ Overview
- Sales and Reports
- Business Settings
- Messaging
- How do I Create An Invoice
- How do I add products to my catalog in Poynt HQ?
Elavon Lodging App
- Lodging transaction status is NONE
- Lodging App: Void vs Refund
- Lodging App Overview
- How do I process a check-in in the Lodging app?
- Process a Quick Stay
- Process a Check-Out
Apps
- What 3rd party apps are available for my Poynt device?
- Apps Overview
- Apps Pricing and Billing
- Manage Apps on Poynt HQ
- Where can find support information for apps?
- Apps Permissions
Managing Your Team
- How To: Change or Reset Passcode
- How do I add more users to my Poynt device?
- Adding an Terminal User
- How to add a manager as a terminal user?
- How to Manage User Permissions?
- How do I delete Terminal Users?
Merchant Experience
- What's new in April?
- What's new in March?
- The Basics: Get Started
- The Basics: Native Apps
- The Basics: Resources Beyond the Terminal
- Merchant HQ: Visit Poynt.net for your Merchant HQ