Merchants
Poynt Processing
- Poynt Processing: How to check the status of your account?
- Poynt Processing: Debit Card and Account Balance
- Deposits App: Poynt Processing
- What is Poynt Processing and how do I sign up for it?
- What are the charges & fees related to Poynt Processing?
- When do funds get deposited into my bank account?
Documentation/Product Updates
- P5 Product Advisory
- Transactions & Monthly Fees: COVID-19 Update
- How to clean the Poynt device?
- How do I use the Virtual Terminal?
- How do I manage my bundle subscription?
- Merchant Software Pricing Packages: FAQs
FAQ/Troubleshooting
The Basics
- Loyalty Quick Start Guide
- How to read the icons on your terminal
- Why did I receive this receipt in error?
- How do I replace the docking station?
- How do I contact my Reseller?
- How Do I Set Up My Poynt 5 Smart Terminal & Accessories?
Managing Your Team
- How do I manage multiple stores from Poynt HQ using the same email address?
- Adding and deleting Terminal/Web users to my Poynt HQ account
- How to log a user out of the device?
- How do I change or update the terminal passcode?
- How to Manage User Permissions?
- How do I add Terminal and Web users to my Poynt account? (Old HQ view)
Settings & Connectivity
- How do I connect my Poynt device to a Wifi Connection?
- Configuring and connecting Poynt device via 3G Mobile Network
- How do I connect my Poynt device via Ethernet?
- How to configure 3G/APN settings to enable cellular connection.
- How do I disable the printer on my Smart Terminal?
- How do I access settings on my terminal?
Apps
- FreshKDS & Poynt
- Egiftify and Poynt
- Updating credit card information
- How do I update the credit card info on my account?
- FAQ: All about Apps
- Apps Overview
Product Catalog and Register App
- How do I refresh the Register App
- Uploading and downloading products
- Managing & maintaining Catalogs
- How to create and apply taxes in Poynt HQ
- Catalog - Uploading products using Bulk Uploader
- Best Practices: Creating & Maintaining Catalogs
Processing Payments
- How do I accept Alipay?
- Processing Offline Payments
- How do I assign a Receipt Type to my Printer?
- What does each transaction status icon mean?
- Processing a Transaction
- Can I accept Bitcoin as a payment type?
Peripherals
- Which printers are supported by the Poynt device?
- How do I connect my printer to the Poynt device?
- How do I order replacement paper roll on the device?
- Peripherals Overview
- Connecting a USB Accessory
- How do I connect a network accessory?
Merchant HQ portal and HQ Mobile App
- Managing your Bundles Subscriptions
- How to use the Messaging feature?
- Integrating QuickBooks Online with Poynt
- Integrating QuickBooks Desktop with Poynt
- Introducing the new Items Report
- How do I update my business name and address?
Elavon Lodging App
- Lodging transaction status is NONE
- Lodging App: Void vs Refund
- Lodging App Overview
- How do I process a check-in in the Lodging app?
- Process a Quick Stay
- Process a Check-Out
Merchant Experience
- Quick Start, Quick Reference and Merchant Guide to Poynt Terminal and Poynt HQ (PDF)
- Merchant Updates - March 2019
- Merchant Updates - October 2018
- Merchant Updates - June 2018
- Merchant Updates - April 2018
- What's new in April?