Merchants
Poynt Processing
- Poynt Processing: How to check the status of your account?
- What are the charges & fees related to Poynt Processing?
- When do funds get deposited into my bank account?
- How do I read the Deposits Report?
- Poynt Processing: Debit Card and Account Balance
- Deposits App: Poynt Processing
Documentation/Product Updates
- P5 Product Advisory
- Transactions & Monthly Fees: COVID-19 Update
- How to clean the Poynt device?
- How do I use the Virtual Terminal?
- How do I manage my bundle subscription?
- Merchant Software Pricing Packages: FAQs
FAQ/Troubleshooting
The Basics
- How do I contact my Reseller?
- FAQ: What is Reseller and what do they do?
- Loyalty Quick Start Guide
- How to read the icons on your terminal
- Why did I receive this receipt in error?
- How do I replace the docking station?
Managing Your Team
- How do I change or update the terminal passcode?
- How do I request access to Poynt HQ?
- How do I manage multiple stores from Poynt HQ using the same email address?
- Adding and deleting Terminal/Web users to my Poynt HQ account
- How to log a user out of the device?
- How to Manage User Permissions?
Settings & Connectivity
- How do I connect my Poynt device via Ethernet?
- How do I use the Poynt navigation bar?
- How do I connect my Poynt device to a Wifi Connection?
- Configuring and connecting Poynt device via 3G Mobile Network
- How to configure 3G/APN settings to enable cellular connection.
- How do I disable the printer on my Smart Terminal?
Apps
- How do I unsubscribe from a third party app on Poynt HQ?
- Updating credit card information
- FreshKDS & Poynt
- Egiftify and Poynt
- Manage Apps on Poynt HQ
- 3rd party apps for Elavon merchants
Product Catalog and Register App
- How do I refresh the Register App
- Uploading and downloading products
- Managing & maintaining Catalogs
- How to create and apply taxes in Poynt HQ
- Catalog - Uploading products using Bulk Uploader
- Best Practices: Creating & Maintaining Catalogs
Processing Payments
- What does each transaction status icon mean?
- Processing Offline Payments
- How to enable and process a refund on Poynt HQ?
- When will I have access to my funds?
- How do I enable Next Day Funding?
- Voiding a Payment on Poynt HQ
Peripherals
- How do I order replacement paper rolls?
- Which printers are supported by the Poynt device?
- How do I connect my printer to the Poynt device?
- Peripherals Overview
- Connecting a USB Accessory
- How do I connect a network accessory?
Merchant HQ portal and HQ Mobile App
- What is the Poynt HQ account lockout duration?
- Reports on HQ: Settlement
- Where do I find my Merchant ID number?
- Managing your Bundles Subscriptions
- How to use the Messaging feature?
- Integrating QuickBooks Online with Poynt
Elavon Lodging App
- Lodging transaction status is NONE
- Lodging App: Void vs Refund
- Lodging App Overview
- How do I process a check-in in the Lodging app?
- Process a Quick Stay
- Process a Check-Out
Merchant Experience
- Quick Start, Quick Reference and Merchant Guide to Poynt Terminal and Poynt HQ (PDF)
- Merchant Updates - March 2019
- Merchant Updates - October 2018
- Merchant Updates - June 2018
- Merchant Updates - April 2018
- What's new in April?