Merchants
Documentation/Product Updates
The Basics
- Getting Started: Terminal Setup and Activation
- FAQ: What is Reseller and what do they do?
- How do I contact Poynt Customer Service?
- How do I request access to Poynt HQ?
- Where is my replacement Poynt device?
- What is a MID and a TID and where can I find them?
Managing Your Team
- How To: Change or Reset Passcode
- How do I change or update the terminal passcode on the Poynt device?
- How to Manage User Permissions?
- How do I add Terminal and Web users to my Poynt account?
- How do I delete Terminal Users?
- How do I create new roles and permissions for my employees?
Settings & Connectivity
- How do I access settings on my terminal?
- Customize the Customer Screen
- How do I change the time and date settings on my device?
- How do I use the Poynt navigation bar?
- How to connect to the Wifi, Ethernet or through a 3G connection?
- Can I connect my Poynt Terminal to a HotSpot?
Apps
- How do I update the credit card on my account?
- FAQ: All about Apps
- Apps Overview
- Manage Apps on Poynt HQ
- What 3rd party apps are available for my Poynt device?
- 3rd party apps for Elavon merchants
Product Catalog and Register App
Processing Payments
- How do I process a refund?
- Can I void a Refunded transaction?
- How do I generate transaction reports for an extended time frame?
- What are the different payment processing methods available on the device?
- How do I process Pre-Approved payments?
- How do I set up Auto-Settle for my batches?
Peripherals
- Peripherals Overview
- How do I fix light receipt printing from the Poynt Smart Terminal printer?
- Which printers are supported by the Poynt device?
- How do I connect my printer to the Poynt device?
- How do I order replacement paper roll on the device?
- Supported Peripherals
Merchant HQ portal and HQ Mobile App
- What transactions can I run from my Poynt HQ Mobile app?
- How do I update my business name and address?
- Merchant HQ Overview
- Sales and Reports
- Business Settings
- Messaging
Elavon Lodging App
- Lodging transaction status is NONE
- Lodging App: Void vs Refund
- Lodging App Overview
- How do I process a check-in in the Lodging app?
- Process a Quick Stay
- Process a Check-Out
Merchant Experience
- Merchant Updates - March 2019
- Merchant Updates - October 2018
- Merchant Updates - June 2018
- Merchant Updates - April 2018
- What's new in April?
- What's new in March?