In this article, we'll go over how to process a refund on Poynt HQ.
Refunds can also be processed on the terminal. Click here to read more on that.
In Poynt HQ, click on the Transactions link on the left hand side. This will pull up a list of all the transactions across all your terminals.
Find the transaction and choose Refund from the drop down menu under Actions.
You can choose to either refund the entire amount, or do a partial refund.
Once processed, the will show up in the list of Transactions as having been refunded.
To process refunds in the previous layout of Poynt HQ, click here.