To help prevent the spread of germs and to extend the life of your device, it's good practice to regularly clean and disinfect your Poynt terminal.
General cleaning: A soft, damp cloth dipped in a soap solution of just a drop of washing-up liquid in a small cup of warm water. Microfibre cloths are good, but any soft, lint-free cloth can work. Use a dry cloth for more sensitive areas on the terminal. Avoid getting moisture between the cover glass and plastic housing.
Disinfecting: Use disposable, disinfectant wipes specifically for electronic devices, or a soft cloth sprayed with disinfectant cleaning spray for electronics. Do not spray directly onto the terminal. If using wipes, make sure the isopropyl alcohol content isn't above 70%.
- Cleaning the card slot: Use a ‘cleaning card’ made specifically for card readers.
- DO NOT spray cleaning solution on the device directly. Spray on a cloth before wiping down the device.
Whether you’re using a throwaway wipe or reusable cloth, make sure it isn’t so moist it can leave drops of liquid on a surface. It should be moist, but wring it first if the wetness is excessive.
Openings such as the card slots, should not have moisture exposure as this might seep into the internal machinery and damage it.
How often should you clean the machine?
The frequency really depends on where the terminal is placed and the number of people that come in contact with it. Ideally we recommend a general cleaning and disinfecting once a week or as soon as you see that the terminal is dirty.