All Poynt device returns and replacements are handled by our Resellers. Please reach out to your Reseller for a status on your replacement device. Below are the contact information for the most common Resellers:
Elavon: Email them at custsvc@elavon.com or call 1-800-725-1243
Silver Sky Soft Services: Call them directly at 916-800-7353
Mindbody: Call them directly at 877-755-4279
Tcetra: Call them directly at 877-956-2359
Retriever Merchant Solutions: Email them at csr@rmsnpc.com or call (877) 599-3875
SpotOn: Email them at support@spoton.com or call (877) 814-4102
Unified Payments: Email them at support@unifiedpayments.com or call (877) 610-4729
Accepta Payments: Email them at support@acceptapayments.com or call (787) 774-1555
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