Due to PCI requirements and security issues, changing core information about your business (legal name, address, zip code, name as it appears on the terminal and receipt) will need to be processed by the Reseller. Please reach out to your Reseller to change your business name, address, zip code.
Below is the contact information for various resellers:
Elavon: Email them at email@example.com or call 1-800-725-1243
Silver Sky Soft Services: Call them directly at 916-800-7353
Mindbody: Call them directly at 877-755-4279
Tcetra: Call them directly at 877-956-2359
Retriever Merchant Solutions: Email them at firstname.lastname@example.org or call (877) 599-3875
Accepta Payments: Email them at email@example.com or call (787) 774-1555
Unified Payments: Email them at firstname.lastname@example.org or call (877) 610-4729
SpotOn: Email them at email@example.com or call (877) 814-4102
What information am I as a Merchant able to change?
You, as a Merchant, can change the following things in Poynt HQ without reaching out your Reseller or Poynt support.
1. Store name: Update the store name and address. This will reflect on the store info as it appears in Poynt HQ. The updated address and phone number will also be reflected on the receipt offered to the customer. https://poynt.net/business --> Manage Store
2. Owner Contact info: Owner name, phone number and email. You can also change the email of where to send notifications and reports to. https://poynt.net/business --> Manage Business