Due to PCI requirements and security issues, changing core information about your business (name, address, zip code) will need to be processed by the Reseller. Please reach out to your Reseller to change your business name, address, zip code.
Below is the contact information for various resellers:
Elavon: Email them at email@example.com or call 1-800-725-1243
Silver Sky Soft Services: Call them directly at 916-800-7353
Mindbody: Call them directly at 877-755-4279
Tcetra: Call them directly at 877-956-2359
Retriever Merchant Solutions: Email them at firstname.lastname@example.org or call (877) 599-3875
Accepta Payments: Email them at email@example.com or call (787) 774-1555
Unified Payments: Email them at firstname.lastname@example.org or call (877) 610-4729
SpotOn: Email them at email@example.com or call (877) 814-4102
Merchants are able to change the email and phone number associated with the business and store through Poynt HQ (https://poynt.net/business).
In the pop-up box, you can update the phone number and email associated with the business. You can also change other settings such as receiving email reports and enabling notifications from Poynt HQ.
Since the business name and address boxes are grayed out, you will not be able to change this information.