If your Poynt terminal will not power on or charge even after leaving it docked for a significant amount of time, please perform a hard power reset test:
Step 1: Place the unit on the docking station.
Step 2: Hold the power button for roughly 30 seconds and release. This ensures that all power has been cut from the device. Try to power on the device again.
If your device still won't power on or charge, please contact customer support at email@example.com. Include Business Name, email and Merchant ID to expedite the request.