For merchants who need to process a refund / credit to a customer’s card but cannot find the transaction in the Transaction List, a non-referenced credit can be performed. It works in a similar way as a refund transaction.
- Go to Terminal App and tap on left drop-down menu
- Tap on the "NON-REF REFUND” option
- Enter the amount and tap on the "REFUND" button and swipe/insert card as you normally would
Note: Non-reference credits is an Owner-permissioned feature.