Knowing the status of your Poynt is important, and different LED colors and pulses will indicate how your device is performing.
Here is a list of the expected functions of the Poynt and the corresponding color of the LED:
- Red/Orange LED: indicates critical low battery. A Blinking red light means the battery is very low, or an internal issue with the Poynt device. If the LED does not turn green after a significant amount of being on the docking station, please contact support for assistance.
- Yellow LED indicates: low battery
- Green LED indicates: significant battery
- Purple/White/ Blue LED indicates: device is booting. During the Hard Reset steps, the Poynt LED (either purple, white or blue) should turn off for the duration, then come back on after 10-15 seconds.
For more information and troubleshooting steps if a Poynt device not powering on or charging, please visit the following support article link.