To update or change a terminal user's passcode, visit your Poynt HQ web portal.
Step 1: Select the Account & Settings tab (https://poynt.net/business). Then, select Device Users on the left-hand menu.
Step 2: Click on the edit icon in the Actions column to pull up the user's record.
Step 3: Enter a new passcode under "Reset Passcode" and make sure to confirm with a matching passcode.
Step 4: Select Save User.
To change or reset passcode on the Poynt device itself, click here.