Merchant Updates - March 2017

Merchant Experience – The following enhancements were released to all merchants in March: 

1. HQ on Device 

The same HQ app that you use on your phone is now available directly on your Poynt device. View Pulse, Transaction activity, relevant customer data and much more— all on your terminal.

Note: If interested in Beta testing HQ App on Poynt Terminal, contact support@poynt.com to request enablement.

2. Peripherals 

We have added 2 new USB cash drawers to our list of supported peripherals

APG Vasario: VB554A BL1616                

MMFValuLine: MMFVL16USB04

Plug in your USB Peripheral and your device will walk you through connecting and testing.

3. Void a Sale

Merchants are able to void a sale in their Transactions list as long as they have not yet settled that batch. This allows the merchant to avoid paying the fees associated with processing a refund.

To do this, go to Transactions and select the transaction you’d like to void. You can then Void the transactions that haven’t already been settled.

Note: Only applicable to processors who are set up with sale purchase actions.

4. Print Settlement Report

Merchants can now print Settlement reports directly from their terminal on the Poynt printer.

Settlements > Batch History > Details > Print Report

5. Custom Tip Amount ($)

Merchants can now customize tip amounts on the Poynt Web Portal to be in dollar increments. This update was a highly requested feature and works particularly well for Merchants that sell items like coffee with smaller price amounts.   

6. Transaction Details 

When viewing Transaction Details view on device, merchants can now see a History tab which shows the history of the payment transaction. This will include all of the activities associated with that payment, including time of Capture and Authorization.

TSYS Specific  – The following enhancements were released to all TSYS enabled merchants in March: 

1. EBT

TSYS merchants who are eligible for accepting EBT may now be enabled for EBT transaction processing. EBT merchants can process transactions for EBT Food Stamp, EBT Cash Benefits, and EBT Voucher.

EBT Cash Benefits

Enter Txn Amount → Select EBT Cash Benefit → Allow customer to choose "Cashback" option →  Display new amount including cashback amount (if applicable) → Swipe (or Manual Entry) → Prompt for Customer Screen PIN Entry → Customer selects receipt

EBT Cash Benefits Refund

EBT Food Stamp

Enter Txn Amount → Select Food Stamp → Swipe (or Manual Entry) → Prompt for Customer Screen PIN Entry → Receipt prompts

EBT Food Stamp Refund

EBT Voucher

If the network is down, a merchant will collect EBT card information and enter it later manually with EBT Voucher.

Enter Txn Amount → Select EBT Voucher - Sale → Select Manual Entry → Customer Enters Card Number and Expiration Date → Manually Enter Voucher # from Voucher Slip → Input the Auth Code (alpha-numeric) provided from Voice Auth Center → Receipt Prompts

EBT Voucher Refund

Note: EBT Voucher refunds are only able to be processed with a manual entry on TSYS enabled merchants.

2. Account Verification (Zero Auth)

In the Terminal App, merchants can verify that a card and account are valid by using the Auth-Only feature and charging $0. This is used in situations where the charge may be large and the merchant needs to verify that the customer has a valid payment method.